Support
General Support Information
| Technical Support Click on the product below to go to specific support pages. |
| T-Seps Support |
| T-RIP Support |
| U.S. Screen Products |
| T-Jet |
| FastFilms |
| FastRIP |
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Download Team Viewer here. |
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Technical support is provided via email, phone and internet.
Support Hours
We have published support hours but we generally have someone online monitoring email, support forums and phone voice mail. Feel free to contact us after our published hours and we will generally get back to you right away.
8:30am to 5:00pm Monday through Friday Mountain Standard Time
*Note: The state of Arizona is on Mountain Standard Time in the US. But, unlike most states in the US, Arizona does NOT change to daylight savings when the times change in mid-March and mid-October. This means that during the summer months, Arizona is on the same time zone as California – Pacific Standard Time.
Support Phone Numbers
If you receive voice mail, please leave a detailed message including a call back number and email address.
Toll Free (US only): 1/888-801-1561
Main and International Number: 480-212-1078
Fax: 480-951-8561
Email Support
Please send a detailed message including your company name, product name and phone number.
Online Support
There are times where we need to simply see what is going on with your computer. We use a program called Team Viewer to log onto your computer and take control of it so we can update files, verify if they are in the correct location or just run routines to see what is happening. To do this you need to have the small program called Team Viewer Quick Support on your computer. You can download it on the right of this page.
Internet Support
We have a number of forums on a variety of topics including general questions, T-Seps, T-RIP and more.
Support for Third Party Products
We do not provide technical support for Adobe Photoshop, Adobe Illustrator, Corel Draw, Epson Printers or other products we do not sell. Support for those products is available directly from them. We do provide training on some of these products with our DVDs at www.T-BizNetwork.com/store/.
Specific Product Support
T-Seps Automated Color Separation Software
U.S. Screen Print older products
